Your call center rep is emotionally exhausted—their computer may know when to helpon April 2, 2026 at 9:40 am

When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is doing more than answering questions.When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is doing more than answering questions.[#item_full_content]