From providing fast, 24-hour service, multilingual support and reducing staff workloads, the benefits of artificial intelligence (AI) chatbots are numerous. The technology also holds the potential to improve services across industries, including health care, sales and government. Still, many questions about chatbots remain, particularly when it comes to adoption and implementation within the public sector.From providing fast, 24-hour service, multilingual support and reducing staff workloads, the benefits of artificial intelligence (AI) chatbots are numerous. The technology also holds the potential to improve services across industries, including health care, sales and government. Still, many questions about chatbots remain, particularly when it comes to adoption and implementation within the public sector.Business[#item_full_content]