Conversational agents (CAs) such as Alexa and Siri are designed to answer questions, offer suggestions—and even display empathy. However, new research finds they do poorly compared to humans when interpreting and exploring a user’s experience.Conversational agents (CAs) such as Alexa and Siri are designed to answer questions, offer suggestions—and even display empathy. However, new research finds they do poorly compared to humans when interpreting and exploring a user’s experience.Machine learning & AI[#item_full_content]