AI chatbots are already widely used by businesses to greet customers and answer their questions—either over the phone or on websites. Some companies have found that they can, to some extent, replace humans with machines in call center roles.AI chatbots are already widely used by businesses to greet customers and answer their questions—either over the phone or on websites. Some companies have found that they can, to some extent, replace humans with machines in call center roles.Business[#item_full_content]